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Privacy Policy – Finwise Lending

Welcome to Finwise Lending

At Finwise Lending (Pty) Ltd, we are committed to protecting your personal information and ensuring that your privacy is respected. We provide financial solutions to employed individuals, including those who are blacklisted or have low credit scores. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in line with South African laws, including POPIA, the National Credit Act, and the Consumer Protection Act.

By using our website, applying for a loan, or providing your information to us through any channel, you agree to this Privacy Policy and provide informed, specific, and voluntary consent to the collection, use, and disclosure of your information as outlined herein.

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1. Your Consent

By submitting your details to Finwise Lending, you:

  • Agree to this Privacy Policy.

  • Give voluntary, specific, and informed consent to the processing and sharing of your personal information.

  • Understand that certain data is required to comply with legal obligations and process your loan application.

You may withdraw your consent at any time, but this may limit our ability to provide certain services or continue your application.

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2. Security and Confidentiality

We value your privacy and protect your personal information with:

  • SSL encryption during transmission.

  • Encrypted databases and secure servers.

  • Access controls, limiting employee access to authorized personnel only.

  • Regular system testing and compliance reviews.

  • Firewalls and intrusion detection technologies.

We comply with:

  • The Protection of Personal Information Act (2013).

  • The National Credit Act (2005).

  • The Electronic Communications and Transactions Act (2002).

  • The Consumer Protection Act (2008).

  • The Regulation of Interception of Communications Act (2002).

 

3. What We Collect

“Personal Information” means any data that can identify you, directly or indirectly. This may include:

  • Your name, ID number, and contact information.

  • Employment and salary details.

  • Banking and financial information.

  • Credit history and payment behavior.

  • IP address and browser type (for technical and security reasons).

We collect information:

  • Directly from you (online forms, phone calls, in-person interactions).

  • Indirectly through third parties (credit bureaus, verification services).

 

4. Why We Collect It

We use your personal information to:

  • Assess loan eligibility and credit risk.

  • Process loan applications and agreements.

  • Verify your identity and employment status.

  • Comply with regulatory obligations.

  • Prevent fraud, money laundering, and other illegal activities.

  • Improve our services and develop new offerings.

  • Send relevant marketing material, with your consent.

 

5. Marketing Communications

If you opt-in, we may contact you via SMS, email, or phone regarding:

  • New financial products or services.

  • Promotions or discounts.

  • Updates to our services or policies.

You may opt-out at any time by contacting us or adjusting your communication preferences in your account settings.

 

6. Cookies and Web Analytics

We use cookies to:

  • Enhance your user experience.

  • Remember your preferences.

  • Track and analyze user behavior using services like Google Analytics.

You may disable cookies in your browser settings. However, doing so may limit functionality on our website.

We do not access or control cookies placed by third-party advertisers or analytics providers and encourage you to review their privacy policies.

 

7. Sharing Your Data

We may share your information with:

  • Credit bureaus for assessment and verification.

  • Payment processors and collection agencies.

  • Third-party service providers assisting with onboarding, compliance, or customer support.

  • Legal or regulatory bodies, when required by law.

  • Potential business partners, in the event of a merger or acquisition (with strict confidentiality protections).

All third-party service providers are contractually bound to protect your data and act only as instructed by Finwise Lending.

 

8. International Data Transfers

In certain cases, your data may be transferred to countries outside of South Africa (e.g., for data storage or analytics). We ensure that:

  • Your information is transferred securely.

  • Data protection standards in the receiving country meet or exceed South African requirements.

 

9. Your Rights

You have the right to:

  • Access your personal data.

  • Request corrections or deletion of inaccurate or outdated data.

  • Object to the processing of your data (subject to legal limitations).

  • Withdraw previously given consent.

  • File a complaint with the Information Regulator of South Africa.

To exercise these rights, email us at: privacy@finwiselending.co.za

 

10. Retention of Your Data

We retain your information only as long as:

  • Necessary to fulfill our obligations to you.

  • Required by law (e.g., financial regulations, recordkeeping requirements).

  • Needed for lawful business purposes, such as dispute resolution or fraud prevention.

 

11. Age Restrictions

Our services are only available to South African residents aged 18 years or older. We do not knowingly collect data from minors.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. You are encouraged to review it periodically. Updates will be posted on our website, and the "Last Updated" date will be revised accordingly.

 

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Finwise Lending (Pty) Ltd
📧 Email: support@finwiselendingsa.co.za
📞 Phone: 0660758523

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